Sugar Coating


Listen to this postYesterday was my anniversary at work. I have been with the same employer for the past 30 years and I enjoyed most of the days I worked there. Now I am managing more that 700 employees and I have tried to be fair with them while meeting most of their needs, requests and demands. One of the best tactics the employees use for their complains is “Sugar Coating”. I am not saying that the complain is true or not, but the way it is presented to me is sometimes strange.

For example, an employee would take an appointment to see my Boss and then start his discussion by saying “This is not a complain, I just wanted to say…” and then he or she would exaggerate every negativity they experienced in the last 3 years! Another example is when the employee send an official complain to HR or my Boss, but then catch me walking by and start by saying “I wanted to talk with you about an issue I have … do you have a minute do discuss it?

We all make mistakes and we should take our responsibilities to admit the mistakes and correct them. But using different ways to discuss the complain is not the best start to resolve any issue. Through my years at work I followed a good philosophy that goes something like this “Do not explain…and Do not complain” and it made my life very simple and peaceful. I am sure that my boss does not want me to explain to him why I made the mistake (or delay in an assignment). And I am very sure that nobody would like to set and listen to my complains. When I make a mistake I would admit it and do my best to correct it. If I have a complain or an issue with somebody, I would meet him or her and discus the issue face-to-face with them. Other than this … life is very simple.

About Sami Malallah
My thoughts and ideas are without politics, sarcasm or negativity. Please comment on them and share them with others.

6 Responses to Sugar Coating

  1. Iqbal Malallah says:

    Soooooooooooo true dear🙂 Hopping that your employees read your post ,,,,,, and your boss too !!!

    Go ahead it’s the best philosophy ,,,,

    Happy anniversary at work 🙂🙂

  2. Thank you for the moral support.

  3. Khaled says:

    Happy anniversary & Eid Mubarak

    It is so true and very challenging to change this behavior.

    As you said focusing on achieving goals is more important than just finding who did it. And instead of hearing justifications they should come with practical solutions.

    Best wishes and regards

  4. Athira Francis says:

    Dear Friends according to me he is GREAT!!!….Through A simple example I can say” he will be an excellent personality for all the employees”.

  5. Bu Yousef says:

    Happy anniversary and a belated Eid Mubarak.

    • Thanks Bu Yousef

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