First Class Lounge
February 16, 2010 1 Comment
I was fortunate enough to use the first class lounge in Kuwait airport. The lounge is spacious and well decorated. The staff present excellent service and the atmosphere is relaxing. Large screen LCD TV‘s positioned in good locations for most of the gusts to see. The volume is low so as the sound does not bother the relaxing guests until their flight is ready to board. I had long and busy day before reaching the airport, so I asked for my skimmed-milk latte‘ to relax in the lounge. The surprise was when the man started steaming the milk and the sound … Noisy! Nearby guest wake up not knowing which country he is in because of the noisy steam. I felt guilty for ordering the latte’.
All the nice things that made the lounge luxurious and relaxing disappeared because of the noise. You may have noticed the same noise when you order Frappuccino in Starbucks. The noise associated with making this sugary drink equal the number of calories in it! Basically I think Frappuccino is a crazy mix of milk, ice, sugary, artificial flavor and coffee, blended together with fatty cream on top. Back to the First class lounge, I would suggest a simple solution to solve the noise problem while serving fresh coffee to the guests. They should make the coffee inside the service room and bring it out fresh to the customer. The guests would enjoy the relaxing atmosphere just by relocating the coffee-making machine to a nearby room.