The Purpose of the Business

The purpose of the business is to maximize shareholder value, but the stakeholder may be enriched in the same process. The media is evaluating the organization according to its hiring and firing policy and practices. The organization may be firing employees because of a strategic and profitable decision but the media will report this decision negatively. The organization may be hiring without good business sense but the media will positively talk about the organization even if the hiring is adding unnecessary cost to the bottom line. Drucker (2004) state that the purpose of business is to create and keep a customer. The customer will create the jobs and will demand products from the organizations. The customer demand will increase the organizational productivity which will enrich the shareholder then the stakeholder.
Rasmussen and Den Uyl (2009) state, the purpose of the business is to maximize the owners value by selling goods or services. Business leaders focus on their strategy’s direction, momentum, and balance to achieve the business goals. Setting and implementing good strategy will maximize the shareholder value and enrich the stakeholder. Walker and Shenkir (2008) state, the leader should examine the effect of the strategy on the organization’s objectives after he or she develop the strategy.

References:
Drucker, P. (2004). The daily drucker: 366 days of insight and motivation for getting the right things done. New York: Harper Business.
Rasmussen, D. B., & Den Uyl, D. J. (2009). Making room for business ethics: Rights as metanorms for market and moral values. Journal of Private Enterprise, 24(2), 1-19. doi: http://www.apee.org/journal-private-enterprise.html
Walker, P. L., & Shenkir, W. G. (2008). Implementing Enterprise Risk Management. Journal of Accountancy, 205(3), 31-31.

Competitive Advantage

Market imperfections can be in the form of monopoly, externalities or public goods but sometimes defined as anything that interferes with trade (DeGennaro, 2005). The organizational competitive advantage can be achieved by adapting to the external trends and events and adapt to the changes in capabilities and resources. The organizations can make the competitive advantages by formulating and implementing strategies that help adapting and taking advantage of these changes (Ogrean, Herciu, & Belascu, 2009). Organizations can definitely take advantage of the market monopoly and keep up its position until another competitor force its market penetration. Externalities can be used as a competitive advantage when the organization anticipates and plan for the positive externalities. Over fishing in a place would increase the demand when the fish supplied to the market is less than the demand. The organizations can take care of this externality by anticipating the decrease in the supply and importing enough supply of fish for the consumer in the local market.

Rolls-Royce found out that its automobile business was not competitive and its jet engine market was booming. Rolls-Royce sold its automobile business and concentrated on leasing jet engines to the airline companies (Carpenter & Sanders, 2009). The leasing strategy made Rolls-Royce take larger share of the jet engine business (Carpenter & Sanders, 2009). Xerox had good innovations coming from its research center in Palo Alto, which could have been good competitive advantages. Innovations like personal computers, bit-mapped, desktop, icons, and the use of mouse and menus (Carpenter & Sanders, 2009; Rothkopf, 2000). Xerox did not use these competitive innovations and lost a good chance to be a leader in these markets (Carpenter & Sanders, 2009; Rothkopf, 2000).

References:

Carpenter, M. A., & Sanders, W. G. (2009). Strategic management. Upper Saddle River, NJ: Pearson Prentice Hall.

DeGennaro, R. (2005). Market Imperfections. Journal of Financial Transformation, 14(2005), 107-117.

Ogrean, C., Herciu, M., & Belascu, L. (2009). Searching for sustainable competitive advantage– From tangibles to intangibles. Journal of US-China Public Administration, 6(4), 1-9.

Rothkopf, M. H. (2000). Under the Mike-R-Scope: What happened at Xerox PARC? Interfaces, 30(6), 91-94.

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CSF and KPI

Acronyms are everywhere these days and they can mean different things to different people. In the business lingo, CSF means Critical Success Factor. These factors are what will make or break the organization. The organization should focus on a limited number of CSFs, typically between 3-8, that affect the services efficiency, or product quality. The success in the CSF will differentiate the organization from it’s competitors. For a hairstylist, the the design and beauty of it’s styles would be it’s CSF. For a baker, the freshness and taste of the it’s backed products will be a CSF. Successful surgeries with few (or no) complications is a good CSF for a medical surgeon. The CSF needs a Key Performance Indicators (KPI) to measure them. The old saying “What gets measured, gets done!” is so true in this situations. The critical success factors have key performance indicators which the organization should carefully monitor. The key Indicators should be measurable but not all of them can be measured easily. Customer satisfaction is a good KPI but very difficult to measure. However, number of units produces can be calculated easily.

What Is Right For The Business?

Many employees work very hard to perform their  daily tasks, but they make mistakes and got blamed for it. The first reaction from their superiors is to look for the obvious mistakes and shortfalls in following the plans, procedure or regulations. Catching the obvious mistake is easy but will only solve the problem momentarily. Eliminating the cause of the problem is very difficult. Sometimes, the organization needs to change the procedures, review their assumptions or even ask themselves if they need the workers to perform that task at all. The following discussion and examples will show how mistakes and errors can take place and how we can we eliminate these mistakes immediately and permanently. Long term solutions needs time, effort and big budget, but eliminating a reoccurring problem will worth the cost, effort and time spent. Read More …

Acer SWOT Analysis

Listen to this postAcer was founded in 1976 under the name “Multitech” and had a significant role in popularizing the PC use in Taiwan. The Brand name was firmed in 1987 and then Acer switched from technology manufacturer to  world-wide recognized computer brand name.

Strength: Acer has many innovations like the Aspire One laptop that let the user connect to the Net almost anywhere with 8 hours of battery live. Acer presented the Tempo Smartphone series in 2009 to compete in the lucrative mobile phone market.  Acer main factory is located in Taiwan which has low-cost labor and distribution advantage in the US market and Asian market. Acer price its products with low competitive prices to compete with the strong rivals and acquire the low-priced laptop market share.

Weaknesses: the PC, laptop and mobile phone markets are extremely competitive and require frequent innovations to keep up or exceed the customers’ expectations. The laptop customers expect new functions and improved computing power at least once every year. Innovations and changing market demand needs strong and flexible supply chain to execute the successful innovations and deliver them to the market before the competition.

Opportunities: Acer had competed on delivering a reliable PC’s and laptops at a competitive price. Similar market entry model would be useful to enter the eBook Readr market and the iPad© market. Acer would be a good competitor in the eBook Reader market and had the ability to enter a new market of acquire an existing manufacturer. Acer was successful in acquiring Gateway©, emachines and pockard bell (Acer inc., 2010). This success will help Acer to integrate its existing assets or set up new manufacturer to producer eReders or similar products that does iPad functions. Acer can also compete in the Asian market by using its low price model. The Asian market is huge and would consume many of Acer’s products if marketed well.

Threats: the laptop and PC market are extremely competitive. Both products needs management support to invest in the Research and Development departments. Research and development departments would consult between each other to produce new competitive products that can be produced from the current integrated ability for Acer’s subsidiaries. The innovation will continue as long as the workers are compensated and the subsidiaries are willing to compromise for the sake of benefiting the holding company.

To know more on SWOT analysis and how to make one please click here.

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Multinational Organizations Role in Human Rights

Listen to this postI witnessed a heated discussion over the human rights and one of the discussion points was around the question “Should multinational organizations work in countries that are accused of human rights violations?”

Multinational organizations may work in countries that are accused of human rights violation. The organization should not intentionally violate human rights or encourage it. However, the organization should help the local community by paying them a fair wage to the amount of work done by the labor. Lam (2009) surveyed Chinese executives working for American multinational organizations in China and the executives felt that “Corporate Social Program” are human resources department job. The Chinese executives did not see their ethical responsibility or feel the obligation toward the society because their functional strategies did not incorporate social responsibilities (Lam, 2009). Multinational organizations, similar to domestic  organizations, are influenced by three conflicting needs, the organization, the industry and the society (Labbai, 2007). The ethical conflict between personal ethics and the organization would have strong effect on the organization operations in the international market (Labbai, 2007). The executives’ and the line managers’ ethical responsibilities would be the deciding factor for the multinational organization to behave ethically in countries that violate human rights.
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References:

Labbai, M. (2007). Social Responsibility and Ethics in Marketing. Paper presented at the International Marketing Conference on Marketing & Society, 8-10 April, 2007, IIMK.

Lam, M. (2009). Beyond Credibility of Doing Business in China: Strategies for Improving Corporate Citizenship of Foreign Multinational Enterprises in China. [Article]. Journal of Business Ethics, 87, 137-146. doi: 10.1007/s10551-008-9803-3

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Corporate Social Responsibility (CSR)

Listen to this postCorporation’s responsibility to stakeholders representing the concerns of the people, the planet and the profit (Angus-Leppan, Metcalf, & Benn, 2010). Corporate Social Responsibility (CSR) depend on a moral framework that has four moral theories. The first theory is egoism which is the morally correct action that display the corporate social responsibility. The action is done to maximize the shareholder profits but not because of the obligations toward social responsibilities (Frederiksen, 2010). The organization stop the harmful acts and maximize the socially acceptable acts because such acts are in the organizations self-interest. The second theory is libertarianism. This theory state that libertarian believe in avoiding disturbing the negative rights but not doing the positive duties. The libertarian would avoid harming the society or deny the community its basic rights like freedom of speech or freedom of religion (Frederiksen, 2010). The libertarian is not obligated, according to the theory, to help anybody positively.

Utilitarianism theory state that utilitarian organization would always seek the best possible outcome from its actions. The best outcome can be helping a society in another country and not helping the close by society (Frederiksen, 2010). Utilitarian would target maximizing happiness regardless of the place. Common-sense morality theory is somehow in between the egoism and the libertarianism because the common-sense morality theory state that the organization should not violate the societies tights and should he same time act positively towards certain groups of the society (Frederiksen, 2010). Those groups can be the organization’s employees, members of the society or people closely related to the organization.

Lee (2010) state that businessmen are more honest than the preachers because the customer would test the products sold or recommended by the business person. Nobody would be able to come alive again and tell the community about the preachers claims validity. Similarly, the organizations cannot mislead the society in claiming that their products are not as advertised, they would be easily spotted while violating their claims.

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References:

Angus-Leppan, T., Metcalf, L., & Benn, S. (2010). Leadership styles and CSR practice: an examination of sensemaking, institutional drivers and CSR leadership. [Article]. Journal of Business Ethics, 93(2), 189-213. doi: 10.1007/s10551-009-0221-y

Frederiksen, C. (2010). The relation between policies concerning corporate social responsibility (CSR) and philosophical moral theories – an empirical investigation. [Article]. Journal of Business Ethics, 93(3), 357-371. doi: 10.1007/s10551-009-0226-6

Lee, D. R. (2010). Why businessmen are more honest than preachers, politicians, and professors. Independent Review, 14(3), 435-444. doi: http://www.independent.org/publications/tir/

Is Marketing Ethical?

Listen to this postI think the biggest ethical challenge for marketers would be the fact of capturing the customer’s attention while being ethical. This is a big marketing challenge that most marketers avoid taking. Marketing a product required presenting the benefits and the advantages of the product but sometimes exaggerating these benefits. The customer would equate the products benefits and advantages with the amount of money paid for buying it. Another ethical challenge in marketing and advertisement would be transparency in telling the customers the side effect of the products. The marketers either neglect or fine print the side effect of their products. Sometimes the harmful effect of the products are displayed on the product, such as the cigarettes,  but the marketing campaign is so strong that the customer would go ahead and use the product anyway. Sundaram & Mitra (2007) found that cigarette manufacturers are advertizing in magazines and internet sites with considerable number of young reader. The advertisement in these locations use young models and display smoking as fun activity to attract large segment of the population.

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References:

Sundaram, D. S., & Mitra, K. (2007). Ethical evaluation of marketing practices in tobacco industry. [Article].International Journal of Business Research, 7(2), 194-204.

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Self-Regulation Is The Best Answer

Listen to this postThe most obvious reason to self-regulation would be to avoid governmental intervention to enforce rules and regulations for the industry. The industry knows its business better that the government. The industry knows what is possible and what is difficult and costly to regulate. Another reason for the self-regulation would be the public image, because the public would respect and appreciate the industry’s effort when it is self set and enforced rather than seeing the effort as an obligation. Catastrophic event, like the Bhopal toxic chemical release that lead to 3800 fatalities, initiated a self-regulating effort that established the Responsible Care program which regulate the chemical industry. The Three Mile Island incident in 1979 created the Institute of Nuclear Power Operations to self-regulate the safety in nuclear power plants (Sharma, Teret, & Brownell, 2010). Most of the natural resources are scarce. The industries that depend on natural resources should regulate itself to avoid over using the scarce resource. Fishery and forestry are self-regulating themselves to avoid over fishing or deforestation (Sharma, et al., 2010).

Obese childResearch indicated children and adolescents as major contributors to the obesity problem (Goren, Harris, Schwartz, & Brownell, 2010). The food industry is moving toward self-regulations to control the unhealthy food marketing and selling. The self-regulation is one step before the forced regulation by the government. The food industry is issuing statements of concern and announce that self-regulations would solve the unhealthy food consumption by children (Sharma, et al., 2010).

The self-regulations is mostly originated by the industry but The Federal Trade Commission (FTC) is ensuring the industries’ compliance. In the United States of America,The FTC feels that Alcohol industries’ self-regulation standards are too lean. The FTC advice the Distilled Spirits Council, the Wine Institute, and the Beer Institute-pledged to revise their self-regulation codes (Sharma, et al., 2010). One of the important codes which were revised is the percentage of legal drinking age viewers for a magazine. The new percentage was change from 50% to 70%, so the alcohol industry would not be able to advertise its products in a magazine with more than 30% of its readers are under the legal age for drinking. The codes are revised by the alcohol industry and supervised by the FTC but there is a growing concern over enforcing these codes. The public and the communities have difficulties in trusting the industry’s honest effort.

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References:

Goren, A., Harris, J. L., Schwartz, M. B., & Brownell, K. D. (2010). Predicting support for restricting food marketing to youth. Health Affairs, 29(3), 419-424.

Sharma, L. L., Teret, S. P., & Brownell, K. D. (2010). The food industry and self-regulation: Standards to promote success and to avoid public health failures. [Article]. American Journal of Public Health, 100(2), 240-246.

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The Results of Wrong Relationship Marketing

RakazListen to this postReligious and patriotic campaigns are getting more intense and popular in the last few years in Kuwait. The campaigns are trying to reach the young generation in the age of 16-26 and those with modernized thinking and western influence. Most of the advertisement and billboards that display the campaigns massages are showing young men wearing western outfit (T-shirts and pans) while the Deshdash (traditional men outfit)  is never used in these messages. The western outfit may be used intentionally to relate to the targeted group but at the same time wrong message might be delivered. Showing the young generation in non-traditional outfit encourage them to abandon the traditional principles which is directly connected with religion and patriotism.

I have done an extensive research on the wrong relationship marketing done by Coca-Cola in India and would like to share the research with you. The researched case might not be similar to the above subject but would present the consequences of building the wrong relationship. Please click here to read the full research.

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